Category: Leadership
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Navigating crises comes down to culture-focused leadership
Mergers and acquisitions are complex in the best scenarios: studies show 70 to 90 percent fail for perfectly non-scandalous reasons.
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Trust Us: We’re Evil
In Order to Be Trusted, People Must Know What You Stand For
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Under Pressure
Authenticity isn’t just a buzzword—it’s a brand’s most valuable currency.
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Snow Days and Paradigm Shifts
Sometimes, a snow day isn’t just a break from routine—it’s a catalyst for change.
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The Welch Legacy: Rank it, or Yank it?
The CEO of GE is the steward of an organization and a story that is woven into the fabric of America itself.
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Perversion of Values
Rather than using its core values to address the problems with its internal culture, Away’s leadership guilted, coerced, and bullied its employees.
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Deadlier Than Cyanide
When a company acts in alignment with its brand promise, it strengthens trust, resilience, and long-term brand equity.
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Serving Up More Than Chicken Sandwiches
How Chick-fil-A’s commitment to service and values contributes to its strong brand loyalty.
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Foosball isn’t a Culture
Superficial perks don’t define company culture; a clear purpose and shared values do.
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The World’s Best-Managed Companies Have the Same CEO: Their Customers
Customer-centric leadership is a hallmark of the world’s best-managed companies, leading to sustained success.
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WeWork & Starbucks Agree: Father Knows Best
How founder-driven decisions at WeWork and Starbucks conflict with customer-centric brand values, potentially alienating their audience.
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That New HQ Isn’t For You
Gilded Corporate Palaces Are the Ultimate Rejection of Customer Focus One of the nation’s most prominent tech companies is in the market for a second headquarters. They’re based on the West Coast, start with the letter “A,” and have a brand that simultaneously delights their customers and frightens their rivals: Apple. They are undergoing a…
