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  • Third Place Displaced

    Third Place Displaced

    Maintaining a clear strategic narrative while adapting to market shifts is essential for preserving brand identity.

  • Build a Playlist That Keeps Your Customer on “Repeat”

    Build a Playlist That Keeps Your Customer on “Repeat”

    Your story doesn’t belong to you. It belongs to your customers.

  • The Power Of The Underdog

    The Power Of The Underdog

    Customers root for underdogs because they connect with the catharsis of going up against big odds.

  • The Broken Business of Death

    The Broken Business of Death

    Story misalignment makes any company vulnerable to disruption, no matter how big or essential they are

  • The Illusion of Magical Thinking

    The Illusion of Magical Thinking

    We were so focused on the future we were missing what was going on around us.

  • A Persona That’s More Than Skin Deep

    A Persona That’s More Than Skin Deep

    Personas are more than just demographic snapshots; they’re narratives that bring your customers to life.

  • Under Pressure

    Under Pressure

    Authenticity isn’t just a buzzword—it’s a brand’s most valuable currency.

  • The Sweet Smell of Story

    The Sweet Smell of Story

    Rather than relying on percent-off coupons and trendy new products… Bath & Body Works has instead forged an emotional, story-driven connection.

  • King of Burgers, Queen of Pop

    King of Burgers, Queen of Pop

    Staying the same isn’t what makes a person—or a brand—successful. It’s constantly evolving… while staying true to a fundamental story.

  • “How to Marie Kondo Your Brand in 4 Easy Steps!”

    “How to Marie Kondo Your Brand in 4 Easy Steps!”

    While it may be cute to use ‘KonMari’ or ‘Marie Kondo’ as an SEO play, the idea of truly embracing ‘Marie Kondo Your Marketing Strategy’ should be terrifying to all involved.

  • Seeking Scale? It’s About People, Not Process

    Seeking Scale? It’s About People, Not Process

    Scaling a business hinges more on investing in people and culture than merely refining processes.

  • The Next Retail Chain to Fail? Your Local Supermarket

    The Next Retail Chain to Fail? Your Local Supermarket

    Challenges facing traditional supermarkets and the need for innovation to meet evolving consumer expectations.

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